Troubleshooting common issues

I can't log in

1. Check your email address — make sure there are no typos.
2. Reset your password — click "Forgot password?" on the login page.
3. Check your 2FA code — TOTP codes expire every 30 seconds. Wait for the next code and try again.
4. Cookies may be blocked — TASKTOGO requires cookies for authentication. Disable any privacy extension temporarily and try again.
5. Try a different browser or incognito mode — this rules out extension conflicts.

If none of these help, contact support@tasktogo.com with your email address and a description of what happens.

I'm not receiving emails (password reset, invitations, etc.)

1. Check your spam / junk folder.
2. Search for emails from noreply@tasktogo.com.
3. Ask your IT team if your company email system blocks external senders.
4. Wait 5 minutes — delivery can occasionally be delayed.

The page looks broken or outdated

1. Hard-refresh the page: Ctrl + Shift + R (Windows) or ⌘ + Shift + R (Mac).
2. Clear browser cache: Browser settings → Clear browsing data → Cached images and files.
3. Disable browser extensions — ad blockers can interfere with the app.

Real-time features (chat, live updates) aren't working

TASKTOGO uses WebSocket connections for real-time features.

1. Make sure you're not behind a proxy or firewall that blocks WebSocket (ws:// or wss://) connections.
2. Try a different network (e.g. mobile hotspot) to rule out network restrictions.
3. Contact your IT team if you're on a corporate network.

I invited someone but they didn't get the email

• Verify you typed their email address correctly.
• Ask them to check spam.
• You can resend the invite: Group → Members → Pending invites → Resend.

File upload is failing

• Maximum file size is 20 MB per upload.
• Supported types: images (JPEG, PNG, GIF, WebP), PDF, text, spreadsheets (xlsx/csv), ZIP.
• Check that your internet connection is stable — large file uploads can fail on slow connections.

The mobile app isn't loading

1. Check your internet connection.
2. Force-close the app and reopen it.
3. Update the app to the latest version from the App Store or Google Play.
4. As a last resort, uninstall and reinstall the app. Your data is stored in the cloud and will sync again after signing in.

Something else isn't working

Contact us:

• Email: support@tasktogo.com
• In-app: Click the ? icon → Contact support.

Please include:

• Your browser and version (or mobile OS version).
• A description of what you expected vs. what happened.
• A screenshot if possible.